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Important: Online Shopping Terms of Use

1. You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.

2. Silcare Malta Privacy Policy applies in respect of all personal information collected from you.

3. Your order becomes effective upon successful transmission after you press “Confirm Order” on the website.  You cannot cancel the order after that time.  You must pay for delivery in addition to the price of the goods, as shown on the website when you complete your order if purchase is below 15 Euro.

4. We are unable to accept liability if the delivery of your Goods are late or if stock is not available in time for scheduled delivery.

5. Risk in the Goods passes to you on delivery.  We do not accept liability for any loss, theft or damage to the Goods after delivery.

 

6. Silcare Malta warrants that the Goods or Services are fit for their usual purpose, are merchantable and meet any description we have provided.  All other warranties and representations, except those which are non-excludable in law, are excluded. If the Goods or Services are defective or do not meet these warranties, we will refund the price or repair or replace the Goods or resupply the Services.    We exclude liability for indirect or consequential loss.  We will not be liable if you have failed to follow instructions, modified the Goods or used them for an unintended purpose.

7. We will try to assist you if you wish to return Goods unused, but we may require you to pay for costs we will incur as a result. Some Goods are not returnable if they are not resaleable.

8. If we cannot accept payment from your credit card the order will not be processed and you will not be contacted.

9. These conditions are governed by laws of MALTA.  You submit to the non-exclusive jurisdiction of the courts of the country.

10. Website images can vary from actual product. If you want to be sure about a particular product, we encourage you to visit our retail outlet in Paola.

11. All transactions/orders carried out on this website are concluded in the English language.

 

Delivery, Shipping, and Refund Policy

  • All international orders are shipped with Maltapost unless stated otherwise within 1 business day.
  • Orders for Maltese delivery addresses will be delivered within a maximum of 2 working days from order date.
  • All customers get a tracking number so they can follow their package during the whole transit time.
  • International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Silcare Malta, please check with your local customs office for your local rules and regulations.
  • Returns, Replacements and Refund Policy
  • We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days from the delivery date to return for refund only if the item is returned in new condition.
  • If you'd like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don't pack and ship the order.

 

How to open an Return Request:

  1. If you are a resident of Malta you can return your products in our outlet in Paola. If you are an international client, contact us by email on This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number. Wait for our return confirmation email and you can send your products to the address we will give you in the confirmation email. We will notify you when the parcel will arrive in our warehouse. Y
  2. We will issue a refund by the same payment method as your order.
  3. Return shipping is the responsibility of the customer.

 

Return Policy:

 The item have to be un-used and in new condition.

  • Both the returned item AND the packaging has to be in un-used as new condition, if the package is damaged we will charge a fee of at least  20% of the value of the merchandise.
  • We will either exchange the returning item(s) and send it to you freight-free or refund your money.
  • Silcare Malta does not refund shipping costs.
  • If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value. Maltese law applies to your contract when you purchase with us at silcaremalta.com.
  • Final Sale items cannot be returned or exchanged. Items are considered Final Sale when discounted 30% or more in any instance

 

Return Address:

Beautica - Silcare Malta

Triq il-Bacir il-Gdid

Paola PLA1501

MALTA

Silcare (Malta)

  • ADD.  Beautica, Triq il-Bacir il-Gdid, Paola. Malta
  • TEL.   +356 27 033 033
  • MOB.  +356 77 033 000

 

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